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Client services are best described as the processes and interactions by which a law firm communicates with its clients. This includes support resources such as helpdesk, consulting services, product information and client-facing technology.

How clients communicate with their lawyer is changing, particularly as they become more familiar with the benefits of cloud technology when using other personal services such as online banking.

Embracing this digital shift, clients expect a quicker more convenient service often for less and it is technology that plays a leading role in delivering on these expectations.

As a client, you want quick, simple, and convenient access to any legal services and information you require.

The adoption of client-facing technology, such as mobile apps, web chat facilities, and client portals, makes this possible. These digital solutions allow clients to connect and collaborate with their lawyer from any device, at a time that's right for them.

Client portals provide your customers secure and easy access to legal documents, financial information, collaboration tools, appointment booking facilities, online payment options, and your law firm's service information in a digital format.

Depending on client needs, it’s still important for law firms to use a broad range of communication methods when delivering client service, from traditional face-to-face meetings and phone, to digital methods, such as email, video call or perhaps even chat facilities.

Self-service portals provide an online platform for clients to communicate, collaborate and connect with their lawyer at a time that is right for them. They enable clients to securely share documents, book appointments, pay bills and access financial information digitally without having to visit the office.