Access on-demand support in Australia

Get help fast, grow and optimise your firm’s use of LEAP, or quickly upskill on a useful feature.

Client Support

Looking for answers? AskLEAP, is available 24/7 to provide instant information about LEAP.

Prefer speaking to someone? Click the LiveChat button in the top right corner of AskLEAP, or email us at support@leap.com.au. Our team is here from 8:30am to 5:00pm AET, Monday to Friday.

Client Success Managers

Book a complimentary on-site visit with a Client Success Manager. Together, we’ll identify your firm’s business goals, and the key functions of LEAP that can help you achieve those goals, mapped to a strategic plan.

Find your Client Success Manager

LEAP University & Community

Learn what you need when you need it with LEAP University’s short courses, which focus on specific features. Explore our Knowledge Base for useful help articles, or share ideas with other users through Community.

On-demand training with LEAP University

At LEAP, we understand that people learn in different ways. LEAP University is the on-demand, online training portal with courses consisting of instructional video tutorials, interactive activities and quizzes that allow you and your firm to master LEAP. From new user training to advanced user training, LEAP University has tailored courses for all levels of expertise.

Streamline your onboarding experience with the self-service LEAP User Portal

Through your User Portal, you can easily access and manage your account, view your current Client Support cases and contact your Client Success Manager. Troubleshoot issues through the Help Centre, or upskill via LEAP University.

LEAP's support team is responsive and easy to work with. Their clear communication and easy-to-follow guidance helps our firm resolve any issues efficiently. It gives us peace of mind to know that we ... show more

Salome Henry

Austin Giugni Martin

The support from LEAP, including the community page and online chats, allows tasks to be completed within minutes of a problem arising – the support really is second to none. It's clear LEAP is at the ... show more

Unsworth Legal

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LEAP Legal Software acknowledges the Traditional Owners of the land on which we work and live, and their continued connection to Country. We pay our respects to Elders past and present. We celebrate the rich stories, cultures and traditions of Aboriginal and Torres Strait Islander Elders from all communities who also work and live on this land.