Self service software for a law firm's clients

Client services are best described as the processes and interactions by which a law firm communicates with its clients. This includes support resources such as helpdesk, consulting services, product information, client-facing technology etc.

How clients communicate with their lawyer is changing. Particularly, as they become more familiar with the benefits of cloud technology when using other personal services such as online banking.

Embracing this digital shift, clients expect a quicker more convenient service often for less and it is technology that plays a leading role in delivering on these expectations.

For more information on using technology to deliver client services, book a demonstration of LEAP with a Product Consultant.

As a client you want access to any legal services and information you require to be quick, simple and convenient to come by.

The adoption of client-facing technology such as mobile apps, web chat facilities and client portals makes this possible, presenting digital solutions where clients can connect and collaborate with their lawyer from any device at a time that’s right for them.

Client portals provide your customer secure and easy access to legal documents, financial statements, collaboration tools, appointment booking facilities, online payment options and your law firm’s service information digitally.

Depending on client needs, it’s still important for law firms to use a broad range of communication methods when delivering client service. From traditional face-to-face meetings and phone to digital methods such as email, video call or perhaps even chat facilities.

However, one method that is revolutionising the way law firms communicate with their client is client portals.

Such self-service portals provide an online platform for clients to communicate, collaborate and connect with their lawyer at a time that is right for them. They enable clients to securely share documents, book appointments, pay bills and access financial information digitally without having to come into the office near the office.

Acting as a law firm’s online assistant, LEAP’s client portal LawConnect supports client service beyond traditional office hours.

Enabling law firms to work smarter, not harder, LawConnect provides a digital self-serving solution, full of innovative features that meet the service expectations, and communication requirements of today’s digitally savvy client.

LawConnect allows both client and lawyer to collaborate on documents, engage with one another, and share information, when it is convenient. Book a demonstration to find out more.