Inside LEAP Personal Injury: Events, updates and practice insights

In this first edition of our LEAP Personal Injury blog series, we cover what’s new: Compensate version 2.0, expanded NSW date schemes, highlights from our recent CPD events and webinars, and what the 2025 NSW CTP review could mean for psychological injury claims.

Through this series, we’ll share regular updates to help you stay connected with our team, understand what we’re building, and get more value from the personal injury tools in LEAP Legal Software.

Disclaimer: The information provided in the articles in this section are of a general nature and should not be construed as specific advice or relied upon in lieu of appropriate professional advice. Whilst LEAP uses commercially reasonably efforts to ensure the information in these articles are up to date at the time of publication, LEAP does not warrant their accuracy, currency or completeness and excludes all loss or damage howsoever arising (including through negligence) in connection with the information contained in these articles.

Launching our Personal Injury webinar series

We've launched a Personal Injury webinar series, giving LEAP clients regular, practical guidance - product walkthroughs, matter management tips and updates from our team.

Our first session, Exploring New LEAP Personal Injury Tools & Features, was a great start to the series. We showcased practical tools including Compensate, PIAWE and IDOL, helping clients see how these features can support damages calculations, earnings assessments and access to key injury information in their day-to-day matters.

Our second session, LEAP Personal Injury Basics, continued that momentum with a focus on core workflows. It was a valuable opportunity to walk clients through matter setup, task lists, reporting, time recording, billing and accounting, with practical guidance they can apply directly in LEAP.

Our third session, Law, Evolved: How Lawyers Thrive in the Age of AI, gave clients an engaging look at LawY and the evolving role of AI in legal practice. We were joined by guest speaker Kyle Sutherland from LawY, who shared timely insights into how AI is being considered in legal proceedings across Australia and what these developments mean for lawyers navigating the future of legal work.

Building on that broader AI discussion, our fourth session, AI Basics for Modern Law Firms, turned insight into action. Clients explored how AI Prompts created by the Personal Injury team can support drafting, matter review and document generation, while learning how to refine outputs, apply professional judgment and use AI responsibly to work with greater speed, consistency and confidence.

To catch up on what you missed or continue learning with us, watch the Personal Injury webinar series on-demand on our website.

Highlights from our Personal Injury CPD events

We recently hosted two CPD events, bringing together LEAP clients, industry leaders and product experts for two days of learning, discussion and practical updates.

The sessions covered a broad range of topics, including product innovation, matter management updates, ethical AI in legal services, and the future direction of personal injury work in LEAP.

Clients also had the opportunity to hear directly from guest speakers, including Kyle Sutherland, Head of Operations at LawY, who provided case law updates and explored the ethical use of AI in legal practice, and Peter Hunt, Consultant at McCabes Lawyers and Principal of Peter Hunt Consulting, who offered insights into how claimant and insurer lawyers can work together to achieve a shared goal.

We were also joined by representatives from the Personal Injury Commission, including The Honourable Judge Gerard Phillips, President of the PIC, and Deputy President Mr Michael Snell, who shared valuable insights into what practitioners can expect in 2026.

Across both sessions, we spoke with clients about recent product updates and the LEAP tools helping personal injury firms manage their work with greater clarity and confidence. The events also gave our team valuable insight into the challenges, workflows and priorities shaping plaintiff personal injury practice, and we look forward to continuing these conversations as we support firms in the work ahead.

Compensate 2.0: damages calculations, scenario planning and the Furzer Crestani Handbook

Compensate is one of our flagship Personal Injury products, designed to support plaintiff firms with damages calculations and schedule preparation. With v2.0, the product has received a refreshed interface, new scenario planning functionality, and deeper reference support through the integration of the Furzer Crestani Handbook.

Watch the video demo below to see the updates in action and learn how to make the most of Compensate’s latest features.

NSW date scheme and matter type updates

Improved NSW personal injury date schemes

Staying on top of key dates is critical in personal injury matters, which is why we have updated our NSW personal injury date schemes in LEAP to make important milestones easier to track and manage.

These updates apply across workers compensation, common law, motor vehicle accident, work injuries damages, institutional abuse, and total and permanent disability matters.

With more dates now available, firms can capture a clearer picture of each matter from the outset, including key stages such as instructions, incident details, file reviews, medical examinations, hearings, limitation dates, settlement milestones and matter finalisation.

Several schemes have been expanded with more specific dates to support claim progression and litigation workflows, including dates for proceedings issued, statement of claim filed by, due date for defence, directions hearing date, and expert evidence service deadlines.

Together, these updates give practitioners greater visibility over the lifecycle of a claim, helping firms manage deadlines, monitor progress and keep NSW personal injury matters moving with confidence in LEAP.

Clearer matter types for victims of crime claims

We have made a series of updates to our Victims of Crime matter types in LEAP to better reflect the terminology and workflows used across each state and territory.

Several matter types have been renamed to align with the relevant scheme in each jurisdiction, including the Financial Assistance Scheme in the ACT and QLD, the Victims Support Scheme in NSW, Victims of Crime Compensation in SA, and the Victims of Crime Assistance Scheme in TAS. We have also introduced a new Victims of Crime Assistance Scheme matter type for the NT, giving practitioners a dedicated matter type for these matters.

To make day-to-day use smoother, we have updated the supporting tables within these matter types to create a more consistent matter layout. In several jurisdictions, discrepancies in the naming of the Accident / Incident details table have been resolved, with the table now simply called Incident details when recording key matter information.

Together, these updates create a clearer, more consistent experience for practitioners managing Victims of Crime matters in LEAP.

Industry update: 2025 review of the NSW CTP scheme

As part of this blog series, we will also share important legal and industry updates that are relevant to personal injury practitioners. In this edition, we focus on the NSW Standing Committee on Law and Justice’s report following the 2025 Review of the Compulsory Third Party (CTP) insurance scheme.

A key takeaway was the proposed removal of adjustment disorder from the definition of threshold injury. If progressed, this could have a material impact on psychological injury claims, particularly where the diagnosis affects statutory benefits, damages entitlement and overall claim strategy.

Psychological injury was a recurring theme in the report, with evidence showing an increase in the proportion of CTP claims involving psychological injury. Against that background, the Committee considered the continued use of the Psychiatric Impairment Rating Scale (PIRS) when assessing whole person impairment. Stakeholders criticised the current approach on the basis that it can be difficult for claimants with psychiatric injuries to exceed the 10% whole person impairment threshold, even where their symptoms continue to affect work, travel, self-care or daily functioning. The report also noted that PIRS disputes can become lengthy and contentious, with stakeholder evidence suggesting some disputes take upwards of three years and involve multiple rounds of assessment before whole person impairment is determined.

With the NSW Government response due by 23 July 2026, practitioners should continue to monitor how these recommendations may shape the handling, assessment and resolution of CTP claims.

You can read the 2025 Review of the CTP scheme final report on the NSW Parliament website.

What's next for LEAP Personal Injury

This first edition marks the beginning of a more regular way for us to share what is happening across the LEAP Personal Injury team.

Through webinars, CPD events, product enhancements, database updates and industry insights, our focus remains on helping plaintiff personal injury firms work with greater clarity and confidence in LEAP.

We are grateful to the clients who have joined our sessions, shared their feedback and contributed to the conversations shaping our Personal Injury offering. We look forward to continuing the conversation through future webinars, events and blog updates.

To learn more about our products or upcoming LEAP Personal Injury events, contact the LEAP Personal Injury team at leap.personalinjury@leap.com.au.

Frequently Asked Questions

What’s new in Compensate version 2.0?

Compensate v2.0 introduces a refreshed interface, new scenario planning functionality, and deeper reference support through the integration of the Furzer Crestani Handbook, helping plaintiff firms prepare damages calculations and schedules more efficiently.

What changed in LEAP’s NSW Personal Injury date schemes?

LEAP has expanded its NSW Personal Injury date schemes across Workers Compensation, Common Law, Motor Vehicle Accident, Work Injuries Damages, Institutional Abuse, and Total and Permanent Disability matters. New milestones cover stages such as proceedings issued, statement of claim filed, due date for defence, directions hearings and expert evidence service deadlines.

What did the 2025 NSW CTP review recommend on psychological injury?

The NSW Standing Committee on Law and Justice’s report proposed removing adjustment disorder from the definition of threshold injury and scrutinised the Psychiatric Impairment Rating Scale (PIRS), reflecting concerns that claimants with psychiatric injuries struggle to exceed the 10% whole person impairment threshold. The NSW Government response is due by 23 July 2026.

How can I access the LEAP Personal Injury webinar recordings?

Recordings of the first three sessions covering new PI tools, PI basics, and AI in legal practice are available via the LEAP Personal Injury area-of-law page.